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Customer Support

Need assistance? We strive to offer you the best service possible. This page is designed to help you get the most from our site and also to help you resolve any queries you may have.

Telephone: 08444 999 393 (Calls cost 6p per minute plus your phone company's access charge.) Email: support@tradecat.co.uk

Video Set-up tutorials

Click this link to go to our you tube channel for guidance on some of our Wi-Fi products
Frequently Asked Questions

What can we help you with?

Click on the questions below to find out more.
+ When can I expect delivery of my order?
We provide next working day delivery (orders placed Mon-Fri before 3pm) as standard for all our products unless otherwise stated on the listing.
We also offer a next day pre 12:00, pre 10:30 and pre 9:00AM options for if you require your order on a faster service.
Full delivery information can be found on our Delivery page.

+ Can I track my order?

Yes! We send tracking information to the email address that was used to place the order.
You can also manually track your order on our Tracking page.

+ Can you send direct to my customer?

Yes! In the checkout process select ‘deliver to my customer’. We will send the item(s) direct to them with either your uploaded delivery note or no paperwork at all.

Full delivery information can be found on our Delivery page.

+ Do you offer any configuration options on routers?

Yes! We have a wide variety of configuration options to suit your needs.

Full details can be found on our Configuration Configuration page.

+ Why aren’t there any prices on the website?

You must be a TradeCat member and logged in to view our prices and stock level of products.
Signing up is easy and can be done on the Create Account page.

+ How do I set up an account?

Fill out our simple form on the Create Account page and we will contact you within 2 working hours to help get you set up.

+ I have forgotten my username or password?

Use the Forgotten My Details page to get in touch with us and we shall send you a reminder within 2 working hours.

+ The product I want is out of stock?

Contact Us and we will be able to give you a lead time on the item.

+ I can’t find the product I want on the website?

We can source all kinds of routers and telecommunication products so Contact Us for a quote.

+ Customisation

As Tradecat grew it became increasingly obvious our customers needed access to bespoke design and marketing resources. Not only for the design of websites and literature but also guidance on packaging solutions and branding for their latest campaign.

We have invested heavily in state of the art software and machinery to enable this division to provide leading edge services to our customers.

Some of the customisation options are listed below:

  • Letters & Emails
  • Packaging
  • Hardware Branding
  • Training Documentation

Our friendly trade team are always on hand to discuss any additional requirements you may have e-mail us and we'll get back to you.

+ Configuration

Need a bespoke configuration on your device?

As part of the checkout process you can specify the configuration you would like on your device some of the many options you can have are listed below:

  • Firmware upgrade (whether this be a bespoke or generic build)
  • Pre-configuration of username and passwords
  • Static IP entries
  • Firewall rules

Our friendly trade team are always on hand to discuss any additional requirements you may have e-mail us and we'll get back to you.

+ Procurement

Almost all purchasing decisions include factors such as delivery and handling, marginal benefit, and price fluctuations.

Our friendly trade team are always on hand to discuss any additional requirements you may have e-mail us and we'll get back to you.

Can't find the answer you were looking for? Email the team support@tradecat.co.uk